lucky games Terms and Conditions for Filipino Members

All transactions on the lucky games platform are conducted in Philippine pesos (PHP) through the local payment channels made available to Filipino members. Deposits are credited to your account balance once the transaction has been confirmed by the relevant payment provider, and processing times may vary depending on the method selected. Withdrawals are subject to identity verification and must be directed to a payment method registered in your own name; third-party withdrawals are not accepted under any circumstances. The platform does not charge fees for standard deposits or withdrawals, though your bank or e-wallet provider may apply their own charges which are outside our control. Minimum and maximum transaction limits apply and are displayed at the point of deposit or withdrawal within your account dashboard. Any funds deposited must be used for entertainment purposes on the platform and may not be transferred to other users or used for any purpose other than participating in the games and sports sections available. Suspected fraudulent transactions will result in account suspension pending investigation.

All promotions and bonus offers available on the lucky games platform are subject to specific terms that are displayed alongside each offer in the Promotion section. Bonuses are credited to eligible accounts once the qualifying conditions have been met, and each promotion will clearly state the minimum deposit requirement, eligible games or sports markets, and any time limits that apply. Wagering requirements must be completed before any bonus-derived winnings can be converted to withdrawable funds, and the applicable wagering multiplier is specified within each individual offer's terms. Promotions are intended for personal entertainment use only and may not be exploited through coordinated play, the use of multiple accounts, or any strategy designed to circumvent the spirit of the offer. lucky games reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice, and any abuse of promotional offers may result in the cancellation of the bonus and associated winnings. Members who have self-excluded or set deposit limits through the Responsible Gaming tools may have restricted access to certain promotional offers in line with their chosen settings. If you have questions about a specific promotion, the FAQ section provides additional guidance on how bonuses work on the platform.

The lucky games platform is provided for lawful personal entertainment purposes and may only be used in accordance with these terms and all applicable laws and regulations in the Philippines. You agree not to use the platform for any unlawful purpose, including but not limited to money laundering, fraud, or any activity that could harm other members or the integrity of the platform. Automated tools, bots, scripts, or any software designed to interact with the platform in a non-human manner are strictly prohibited, and accounts found to be using such tools will be suspended immediately. You must not attempt to access areas of the platform that are not intended for general member use, reverse-engineer any part of the platform's software, or interfere with the normal operation of the site or its servers. All content available on the platform, including game software, graphics, and text, is the intellectual property of lucky games or its licensed providers and may not be copied, reproduced, or distributed without written permission. Members are expected to interact with the platform and with any support channels in a respectful manner; abusive, threatening, or offensive behaviour directed at platform staff or other users will not be tolerated. Violations of these conduct standards may result in account suspension or permanent closure at the sole discretion of lucky games.

lucky games collects and processes personal information from Filipino members in accordance with the Privacy Policy, which forms part of the overall agreement between you and the platform. By registering an account, you consent to the collection, storage, and use of your personal data as described in that policy, including for the purposes of identity verification, transaction processing, and responsible gaming compliance. Your account data is stored securely and access is restricted to authorised personnel only; we do not sell your personal information to third parties for marketing purposes. You are responsible for keeping your login credentials secure and must not share your username or password with any other person. The platform uses industry-standard encryption to protect data transmitted between your device and our servers, though no online system can guarantee absolute security and you use the platform at your own risk in this regard. If you believe your account has been compromised or that your personal data has been handled incorrectly, you should contact us immediately using the details provided on the platform. For a full explanation of how your data is managed, please review the Privacy Policy page.

lucky games is committed to promoting responsible entertainment and provides Filipino members with a range of tools to help manage their gaming activity in a healthy and informed way. Members may set deposit limits, session time reminders, or request a temporary or permanent self-exclusion through the Responsible Gaming section of the platform. Self-exclusion requests are processed promptly and, once active, prevent the member from accessing their account for the duration of the chosen exclusion period; requests to reverse a self-exclusion before the period expires will not be accepted. If you feel that your gaming habits are becoming difficult to manage, we strongly encourage you to make use of these tools and to seek support from relevant organisations available in the Philippines. The platform is intended for adults who can engage with entertainment in a controlled and informed manner, and we take our responsibility to support member wellbeing seriously. Promotional offers and marketing communications will be suspended for members who have activated responsible gaming restrictions, in line with the settings they have chosen. For more information on the tools available and how to use them, visit the Responsible Gaming page.

The lucky games platform is provided on an "as available" basis and we do not guarantee uninterrupted access at all times, as maintenance, technical issues, or circumstances beyond our control may occasionally affect availability. To the fullest extent permitted by applicable law in the Philippines, lucky games shall not be liable for any indirect, incidental, or consequential losses arising from your use of the platform, including losses resulting from technical failures, delays in transaction processing, or interruptions to game availability. We reserve the right to amend these Terms and Conditions at any time, and any changes will be communicated by updating this page with a revised effective date; continued use of the platform following such changes constitutes acceptance of the updated terms. If any provision of these terms is found to be unenforceable under Philippine law, the remaining provisions will continue in full force and effect. These terms are governed by the laws of the Philippines and any disputes arising from your use of the platform shall be subject to the jurisdiction of the appropriate Philippine courts. For questions about these terms or any aspect of your account, please refer to the FAQ section for guidance. You may also reach our support team at the contact details listed in the footer of this page.