lucky games Privacy Policy for Filipino Members

When you register and use the lucky games platform, we collect personal information that is necessary to operate your account and deliver a safe, compliant experience for Filipino members. This includes your full name, date of birth, email address, contact number, and residential address in the Philippines, which are required during the registration process. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos. During identity verification, we may request a copy of a government-issued ID or other supporting documents to confirm your eligibility and comply with applicable regulations. When you use the platform, we automatically collect technical data such as your IP address, device type, browser information, and session activity logs to maintain platform security and improve your experience. We do not collect sensitive personal information beyond what is strictly necessary for account management, regulatory compliance, and responsible gaming purposes. All data collection is conducted in accordance with the Data Privacy Act of 2012 and other applicable laws governing personal information in the Philippines.

The personal information we collect is used solely for the purposes of operating your account, processing transactions, and ensuring a secure and compliant platform experience for all Filipino members. We use your registration details to verify your identity, confirm your eligibility to use the platform, and communicate important account-related updates such as transaction confirmations and security alerts. Your transaction history and payment information are used to process deposits and withdrawals accurately and to detect any unusual or potentially fraudulent activity on your account. Technical data collected during your sessions helps us monitor platform performance, identify and resolve technical issues, and improve the overall quality of the service we provide. Where you have opted in to receive promotional communications, we may use your contact details to inform you of relevant offers available in the Promotion section; you may withdraw this consent at any time by updating your account preferences. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without your knowledge. Your information is never sold to third parties for their own marketing or commercial purposes.

lucky games does not sell, rent, or trade your personal information to any third party for commercial purposes, and we treat the privacy of every Filipino member with the highest level of care. We may share your information with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers, but only to the extent necessary for them to perform their specific functions. All third-party partners who handle member data on our behalf are contractually required to maintain appropriate security standards and to use your information only for the purposes we have authorised. In certain circumstances, we may be required by law, court order, or regulatory authority in the Philippines to disclose personal information; in such cases, we will comply with our legal obligations while taking reasonable steps to protect your interests. If lucky games undergoes a business restructuring, merger, or acquisition, member data may be transferred as part of that process, and affected members will be notified in advance where required by applicable law. We do not share your data with advertisers or analytics companies in a way that would allow them to identify you personally. Any disclosure beyond the purposes described in this policy will only occur with your explicit prior consent.

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction at every stage of data processing. The platform uses secure socket layer (SSL) encryption for all data transmitted between your device and our servers, ensuring that your login credentials, payment details, and personal information remain protected during transmission. Access to member data within our organisation is strictly limited to personnel who require it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security assessments and system audits to identify and address potential vulnerabilities before they can be exploited. Your personal data is retained for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine regulations, anti-money laundering obligations, and responsible gaming record-keeping requirements. When your data is no longer required for these purposes, it is securely deleted or anonymised in accordance with our internal data retention schedule. If you believe your account security has been compromised, please contact our support team immediately at [email protected] so we can take prompt action to protect your account.

As a Filipino member of the lucky games platform, you have specific rights over your personal information under the Data Privacy Act of 2012, and we are committed to honouring those rights in a timely and transparent manner. You have the right to access the personal information we hold about you and to request a copy of that data in a commonly used format at any time by contacting our support team. If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it, and we will action such requests promptly upon verification of your identity. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal or regulatory obligations that require us to retain certain records. Where we process your data based on your consent — such as for promotional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. You have the right to object to certain types of data processing and to request that we restrict how we use your information while a complaint or query is being resolved. To exercise any of these rights, please reach out to us at [email protected], and we will respond within the timeframe required by applicable Philippine law.

The lucky games platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure browsing experience for all Filipino members who visit the site. Essential cookies are necessary for the platform to operate correctly — they enable functions such as maintaining your login session, remembering your preferences, and ensuring that security features work as intended. We also use performance cookies to collect anonymised data about how members navigate the platform, which helps us identify areas for improvement and optimise the overall user experience. Preference cookies allow the platform to remember choices you have made, such as your preferred language or display settings, so that you do not need to re-enter them on each visit. You can manage or disable non-essential cookies through your browser settings at any time; however, please note that disabling certain cookies may affect the functionality of some platform features. We do not use cookies to track your activity across third-party websites or to build advertising profiles. For more information about how we use cookies and how to manage your preferences, please refer to the FAQ section or contact our support team directly.